2021.12.09
FC News
[Important] Regarding the impact of the iOS 15 update for iPhone users
Thank you for using INI OFFICIAL FANCLUB.
We will guide you to customers who use iPhone.
If you update to iOS15, due to the setting change associated with the update, when using a credit card for membership or renewal,
In addition, there have been cases where the procedure could not be performed normally, such as an error occurring during the procedure for changing the credit card information.
▼Error wording
"The input contents are incorrect or there are items that have not been entered."
If an error occurs, please try the following solutions.
▼Solution
①Please try the procedure from a browser other than Safari.
②If you are using Safari, please change the iPhone settings as follows and try the procedure again.
<How to change iPhone settings>
"Settings" ⇒ "Safari" ⇒ "Hide IP address"
Change "Hide from Trackers" to "Off"
<Private relay settings>
"Settings" ⇒ "Apple ID" ⇒ "iCloud"
If "Private Relay" is "On", change it to "Off"
<Settings to prevent cross-site tracking>
"Settings" ⇒ "Safari"
If "Prevent cross-site tracking" is "on", change it to "off"
In the unlikely event that the above does not resolve the issue, please try using another browser such as "Chrome".
▼If it doesn't work even if you try with Chrome browser
Please check below.
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- Logout from the site
・Close the Chrome app and launch it again.
・Login again and try the payment again.
・If you get the same error, reload and wait a while before trying to make a payment again.
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*If you enter multiple times in a short period of time, it will be judged as a robot by the security tool, and an error will occur even in the above procedure. If you receive an error, please wait a while and try again.
We apologize for any inconvenience this may cause and appreciate your understanding.
Thank you for your continued support of INI OFFICIAL FANCLUB.