Regarding the trading cards that come as a purchase bonus for the pre-order EC sales of the "2024 INI FAN-CON TOUR [FLIP THE CIRCLE]" OFFICIAL GOODS, which went on sale at 5:00 PM on Monday, September 2, 2024, at the LAPONE STORE (https://store.lapone.jp/), some customers who added items worth 7,000 yen or more (tax included) to their cart were experiencing an error that prevented them from completing their purchase.

[For orders placed after 19:30 on Monday, September 2, 2024, you can purchase items for 7,000 yen or more (tax included).]

For customers who have made multiple payments using separate carts due to this issue, as well as customers who place additional orders by the date and time listed below, we will take the following measures.

▼Order handling time

Orders from [Monday, September 2, 2024, 17:00] to [Tuesday, September 3, 2024, 23:59]

▼Response details

・Refund of shipping fees incurred due to duplication (including handling fees for convenience store payments)

・Purchase benefits will be awarded by combining the prices of multiple products ordered

*If the total price of all products ordered by 23:59 on Tuesday, September 3, 2024 is 7,000 yen or more (tax included), you will be eligible for the purchase bonus.

*This applies to the product price. Shipping and handling fees are not included.

*Please note that items purchased under different accounts cannot be combined.

* Purchase bonuses will be given out at random (11 types in total) for every 7,000 yen (tax included).

*Purchase bonuses may be delivered at a later date.

We will send an email to eligible individuals regarding the receipt of purchase benefits and refund procedures, so please check the contents of the email.

If you are eligible but do not receive an email by 23:59 on Tuesday, September 10, 2024, or if you have any other questions, please contact LAPONE STORE customer support at the address listed below.

Inquiry form: https://store.lapone.jp/contacts

We sincerely apologize to our customers who enjoyed shopping with us and for any inconvenience caused.

We will strive to sell our products with the utmost care in the future to prevent such incidents from happening again.

We sincerely apologize for any inconvenience caused to our customers.