About various emails

Q

[Before payment] I did not receive an email containing the URL for new member registration.

A

If you do not receive an email containing the "membership registration URL" after entering your email address, please check the following.

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●Blocked due to domain-specific reception settings

[plusmember.jp] Please configure your settings so that you can receive emails from the domain.
Please contact the provider of your email address (each mobile phone company/shop) for confirmation/setting instructions.

★For those using carrier address

Each mobile phone company has a high level of anti-spam email measures by default, and as a result, there are many cases where emails are not delivered.

Even if you are not aware of your own anti-spam measures, please be sure to check and configure them.

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●For those using a docomo address

Please refer to the following website for information on how to check if an email has been marked as spam. (Moves to docomo site)

»For those using the standard iPhone email app

»For those using the Docomo Mail app on AndroidTM smartphones

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●For those using au address (ezweb.ne.jp/au.com)

If you set "Impersonation Control" to "High", your email may be blocked.

Please set it to "Medium" or lower or cancel the setting.

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●For those using Softbank address (softbank.ne.jp/i.softbank.jp)

your spam filter is set to "strong", your emails may be blocked.
If

Set to "Standard" or "OFF".

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●For those using icloud address

Depending on the iCloud mail system status, there may be a delay in receiving the email or it may not arrive.

Please make sure that the email has not been sorted into your "spam folder".

*We do not recommend registering or using this site.

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●For those using a free address (gmail/yahoo)/PC address

It may be automatically sorted into your "spam folder" or "promotions" tab.

Please also check all folders and spam filter settings.

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●Is the capacity exceeded?

You may not be able to receive emails because your mailbox is over capacity or your smartphone is over capacity.

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●The email address contains a character string whose use is restricted.

Example) A series of dots (.....), a series of symbols (_-_), a dot or symbol immediately before the at sign (.@), a symbol at the beginning (-abc), etc.

If you are using an email address that includes the relevant character string, please register again using a different email address.

In principle, the following email addresses cannot be used as they do not comply with the worldwide Internet communication standard RFC (Request for Comments).

<Email address that does not comply with RFC>

1. If symbols other than "-", "_", ".", "+", "?", and "/" are included

2. If two or more symbols are used consecutively

3. When symbols are used at the beginning and end (just before @)

Four. If the part before @ is 64 characters or more

Five. If the entire email address is 256 characters or more

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●Others

・Please change your settings so that you can receive emails from your PC and emails with URLs.

- If you are sending a blank email instead of manually entering the address, please do not include your automatic signature in the body or title.

・Depending on the mailer or email app you are using, related emails may be displayed together as a thread.

・Please check whether the reception settings are set correctly in your email app.

<For iPhone users>
There are two types of email sending and receiving apps: ``Mail (standard email app)'' and ``Message (MMS email).''

If you use the "Message (MMS mail)" function, you may not be able to receive emails correctly due to iPhone specifications.

Please use "Email (standard email app)".

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If this does not resolve the issue, please consider registering with another address that can receive messages.

Other questions about "About various emails"

• Q.
  I haven't received emails from my fan club.
• Q.
  Where can I subscribe to the fan club's email newsletter?

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