About various emails

Q

I haven't received emails from my fan club.

A

Problems with undelivered emails may not be resolved by our office alone.

Please check the following.

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●Blocked due to domain-specific reception settings

[plusmember.jp] [ini-official.com] Please be sure to set up receiving permission so that you can receive emails from the domains.

Please contact the provider of your email address (each mobile phone company/shop) for confirmation/setting instructions.

★For those using carrier address

Each mobile phone company has a high level of anti-spam email measures by default, and as a result, there are many cases where emails are not delivered.

Even if you are not aware of your own anti-spam measures, please be sure to check and configure them.

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●For those using a docomo address

Please refer to the following website for information on how to check if an email has been marked as spam.

*Moves to docomo site

»For those using the standard iPhone email app

»For those using the Docomo Mail app on AndroidTM smartphones

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●For those using au address (ezweb.ne.jp/au.com)

If you set "Impersonation Control" to "High", your email may be blocked.

Please set it to "Medium" or lower or cancel the setting.

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●For those using Softbank address (softbank.ne.jp/i.softbank.jp)

If your spam filter is set to "strong", your emails may be blocked.

Set to "Standard" or "OFF".

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●For those using icloud address

According to Apple's regulations, regular emails are also considered to be against Apple's policies.

It may be held on the server, or may end up in your spam folder or trash.

Please check other areas besides your inbox, such as your spam folder.

*Use on this site is not recommended.

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●For those using a free address (gmail/yahoo)/PC address

Depending on your email environment, emails may be sorted into folders other than your inbox, such as the "spam folder" or "promotions tab."

Please also check all folders and spam filter settings.

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●Is the capacity exceeded?

You may not be able to receive emails because your mailbox is over capacity or your smartphone is over capacity.

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●The email address contains a character string whose use is restricted.

Example) A series of dots (.....), a series of symbols (_-_), a dot or symbol immediately before the at sign (.@), a symbol at the beginning (-abc), etc.

If you are using an email address that includes the relevant character string, please register again using a different email address.

In principle, the following email addresses cannot be used as they do not comply with the worldwide Internet communication standard RFC (Request for Comments).

<Email address that does not comply with RFC>

1. If symbols other than "-", "_", ".", "+", "?", and "/" are included

2. If two or more symbols are used consecutively

3. When symbols are used at the beginning and end (just before @)

Four. If the part before @ is 64 characters or more

Five. If the entire email address is 256 characters or more

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●Check your email app

Please check whether the reception settings are set correctly in your email app.

*If you have any questions about the settings for using the email app, please contact your mobile company.

<For iPhone users>

There are two types of email sending and receiving apps: ``Mail (standard email app)'' and ``Message (MMS email).''

If you use the "Message (MMS mail)" function, you may not be able to receive emails correctly due to iPhone specifications.

Please use "Email (standard email app)".

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●Others

Please change your settings so that you can receive emails from your PC and emails with URLs.

Depending on the mailer or email app you are using, related emails may be displayed together as a thread.

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As a general rule, emails cannot be resent. Please note.

Other questions about "About various emails"

• Q.
  [Before payment] I did not receive an email containing the URL for new member registration.
• Q.
  Where can I subscribe to the fan club's email newsletter?

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