About login

Q

I have completed the payment, but I cannot log in.

A

Please check the contents of [1] to [8] below.

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[1] Typing error

Please check that there are no uppercase/lowercase letters, half-width/full-width characters, input errors, or unnecessary spaces (blanks).

Uppercase: INI, E
Lowercase: ini, e
Half-width: INI, ini, E, e, @, 123
Full-width: INI, ini, E, e, @, 123

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[2] When logging in with Plus member ID (former: EMTG ID)

Please be sure to include the first letter "E".

* Click here to check Plus member ID

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[3] When logging in with an email address

Your login ID is the [email address you used when you registered as a member].

If you have multiple email addresses, try the one you remember.

example)
icloud.com, gmail.com
softbank.ne.jp, i.softbank.jp
ezweb.ne.jp, au.com
yahoo.co.jp, yahoo.ne.jp

<If you change your email address>
If you have not changed your email address on My Page, please enter the [email address you used when registering as a member].
Even if you cannot receive e-mails due to model change, etc., it is still valid as a [Login ID].

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[4] Possibility of wrong password

At the bottom of the login screen, click [Forgot your password?] and set a new password and try logging in.

The password can be set in single-byte alphanumeric characters/up to 12 digits.

*If you do not receive the reset email, please make sure that you can receive the "plusmember.jp" domain.

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[5] When returning to the top page

If cookies are disabled in your browser, this website will not work properly.

Be sure to enable the setting.

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[6] Monthly Membership Fee Course

Only those who have continued to pay monthly membership fees can log in.

Please check your billing statements to see if your monthly payments have continued with credit card payments or mobile carrier billing.

*If you have not been billed, your membership will be cancelled, so please join as a new member.

*Please also read < <here> >.

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[7] Monthly Membership Fee Bundle Payment Course

If you have not paid the continuation fee within one year, your membership will be cancelled, so please join as a new member.

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[8] Site (login page) difference

"INI OFFICIAL FANCLUB" and "INI MAIL" are different sites.

Please be sure to access the registered site.

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* If the above does not solve the problem
Please contact us by email with the necessary information.

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【Customer Information】
・Full name (Kanji/Kana)
・Your nickname
・Date of birth (8 digits in Western calendar notation)
·prefectures
·Your phone number

[Payment information]
・Registered course: [Monthly Membership Fee Course /Bulk payment course]
・ Membership fee payment method: [credit card payment / carrier payment / convenience store payment]
・For credit card payment: [16-digit card number]*1
・For carrier payment: [mobile company/payment information]*2

【detail】
tried to login
・ Plus member ID starting with E
·email address
・Entered password (number of digits)
・Entered password (first/last character)
・The displayed error message
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*1: After confirming the information, we will promptly delete it.

*2: Please refer to the following for confirmation of the settlement number.

■ For docomo: [12-digit payment number]
d menu >My docomo>Log in>Enter your network PIN>Confirm PIN>Usage charges>Check details>Related menu>Check usage charges for d payment

For au: [Continuous billing ID]
au ID TOP Log in from > au Easy Payment Menu > [List of continuous use services] > "Recurring billing ID"
* Please access the au ID site with a browser, not with the app.
* You cannot search by "payment information number" or "terminal phone number".

■ For SoftBank: [Order number]
My softbank Login to > [Menu] > "Charge/Payment Management" > [Mass Payment] > [Usage History] > [Confirm] for items on this site

»Click here for inquiries about login failure

*Since there are many people who do not receive a response email from this window, please refrain from contacting us from your icloud address.

*Please note that we will not be able to reply if the necessary information is left blank.

*Depending on your environment, the e-mail from the above link may not be displayed, so please contact us using the [Inquiry Form] here.

Other questions about "login"

• Q.
  I forgot my password.
• Q.
  Do you have a membership number?
• Q.
  What is Plus member ID (former: EMTG ID)?
• Q.
  Where can I find Plus member ID (former: EMTG ID)?
• Q.
  I want to delete Plus member ID (former: EMTG ID).

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