About INITIAL:M

Q

Can I exchange defective member benefits?

A

We will get back to you as soon as possible after confirming the location.

Take a picture with the camera function of your smartphone, attach it to an email, and send it.

なお、発送に関するお知らせや不良の場合の対応期間はサイト内【NEWS】にてお知らせいたします。

必ず期間内にお問い合わせいただきますよう、お願いいたします。

※受付期間外のご連絡の場合、ご対応できかねますのであらかじめご了承願います。

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・Membership number or Plus member ID

・Your registered name (kanji/furigana)

・Registered phone number

・The name of the defective item (e.g. continuation bonus charm only/mount only/charm+mount)

・Photos of defective benefits

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<About the attached photo>

・Please take a picture of the defective part clearly.

・There is no problem even if you attach multiple photos.

Please adjust the size so that it is [1 MB (megabyte) or less].

*Envelopes are not a bonus and cannot be exchanged. Please note.

・As a result of checking the photo, we may not be able to meet your request.

>> Click here for defective replacement inquiries

​We are unable to respond to inquiries regarding items purchased at the "INI OFFICIAL STORE" or "LAPONE ONLINE SHOP".

» "INI OFFICIAL STORE" FAQ

*Please see "Q. I received a defective product and would like to exchange it."

≫ Q. Please tell us about "LAPONE ONLINE SHOP".

*Please contact the contact information listed above.

Other questions about "INITIAL:M"

• Q.
  What is INITIAL:M?
• Q.
  INITIAL:M（継続特典）2026が届きません。
• Q.
  Am I eligible for INITIAL:M (continuation bonus) shipping?
• Q.
  When will I receive INITIAL:M?
• Q.
  INITIAL:M（継続特典）2025が届きません。

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