Change of registration information

Q

What should I do if my last name has changed?

A

You cannot change your registered name (surname) information from My Page.

After confirming your identity, we will accept changes, so please contact us from the following.

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<Mandatory items>

・Registration full name (Kanji/Kana)

・Name after change (Kanji/Kana)

・Date of birth (8 digits in Western calendar)

·prefectures

・Registered phone number

・Registered email address

・Plus member ID

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≫Click here for inquiries about name changes

<Request>

Please refrain from contacting us from your icloud address, as many people do not receive our reply email.

Please note that if the necessary information is left blank, we will not be able to reply.

Depending on your environment, the email link above may not open.

this【Inquiry form] Please contact us.

Please note that we cannot accept a name change that would make you a different person.

Please note that no changes are allowed even for family members.

Other questions about "change of registered information"

• Q.
  Can I change my registered name?
• Q.
  I made a mistake when registering my date of birth and gender.
• Q.
  What should I do if my address or phone number changes?

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