Change of registration information

Q

Can I change my registered name?

A

We cannot accept a name change that makes you a different person.

Not even for family members.

We will only accept corrections if it seems that there is a mistake in the conversion of kanji or an obvious mistake (such as typing in a predictive conversion).
Please email us with the required information.

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■Mandatory items

・Currently registered full name (Kanji/Kana)

・Correct registered full name (kanji/kana)

・Date of birth (8 digits in Western calendar notation)

·Your phone number

・Registered email address

・Plus member ID

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»Click here for name correction inquiries

<Request>

Please refrain from contacting us from your icloud address, as many people do not receive our reply email.

Please note that if the necessary information is left blank, we will not be able to reply.

Depending on your environment, the email link above may not open.

this【Inquiry form] Please contact us.

*Depending on the content, we may ask for a photo of your ID.

*For information on changing your name due to marriage, etc., see < <here> >.

Other questions about "change of registered information"

• Q.
  What should I do if my last name has changed?
• Q.
  I made a mistake when registering my date of birth and gender.
• Q.
  What should I do if my address or phone number changes?

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