About withdrawal

Q

[Monthly Membership Fee Course] I have canceled my membership, but I continue to be charged for credit card payments.

A

The following possibilities are possible.

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● Timing of withdrawal (in case of credit card payment)

If you paid by credit card, you will be charged up to the month in which you canceled your membership.
Actual billing will be in the month following or the month after the month in which you canceled your membership, depending on the contract details and closing date.

Example) If you withdraw from membership on January 29th
The final bill will be for January usage (use date January 31st).

Actual billing (debit) will be in [February] or [March]

Please be sure to check the month of use on your statement.

*Please contact your credit card company for the actual billing period.

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●The withdrawal procedure has not been completed to the end.

Once the procedure is complete, you will receive a [Notification of withdrawal completion] email.

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●You have registered with another email address in addition to the ID you withdrew.

If you have multiple email addresses, please try logging in with the one you remember.

*If you see the membership fee payment screen, please be careful not to make the payment.

»Click here if you cannot log in

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★If the problem is not resolved
Please contact us by email with the information below.

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・Full name (Kanji/Kana)
・Setting nickname
・Date of birth (8 digits in Western calendar)
·prefectures
·email address
・ Plus member ID

・Withdrawal procedure date

・Billing name listed on your usage statement

・Billed amount

・For credit card payment: [16-digit card number]

*The information you provide will be deleted immediately after confirmation.

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»Click here for inquiries regarding billing after withdrawal

<Request>
Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from us.

Depending on your environment, the email link above may not launch.
Please contact us using this [Contact Form].

Other questions about "Withdrawal"

• Q.
  [Monthly Membership Fee Bundle Payment Course] Please tell me how to withdraw from membership.
• Q.
  [Monthly Membership Fee Course] Please tell me how to cancel my membership.
• Q.
  [Monthly Membership Fee Course] If I withdraw and re-enroll within the same month, will the payment be duplicated?
• Q.
  [Monthly Membership Fee Course] Even though I withdrew, I am still being billed for carrier billing.
• Q.
  It was supposed to be an automatic continuation, but it was withdrawn.

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