About withdrawal

Q

[Monthly Membership Fee Course] Even though I withdrew, I am still being billed for carrier billing.

A

The following possibilities are possible.

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●The withdrawal procedure has not been completed to the end.

Once the procedure is complete, you will receive a [Notification of withdrawal completion] email.

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●You have registered with another email address in addition to the ID you withdrew.

If you have multiple email addresses, please try logging in with the one you remember.

*If you see the membership fee payment screen, please be careful not to make the payment.

»Click here if you cannot log in

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★If the problem is not resolved
Please contact us by email with the information below.

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・Full name (Kanji/Kana)
・Setting nickname
・Date of birth (8 digits in Western calendar)
·prefectures
·email address
・ Plus member ID

・Withdrawal procedure date

・Billed amount

・For carrier payment: [Mobile company/payment information] *
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*Please see below for confirmation method.

■For sp mode payment/docomo payment: [12-digit payment number]
d Menu» My docomo » Log in > Enter network PIN » Confirm PIN » Usage charges » Check details » Related menu » Check docomo payment/d Payment usage fees

■For au Easy Payment: [Continuous billing ID]
Log in from au ID TOP» au Easy Payment Menu » [List of continuous usage services] » “Continuous billing ID”
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number".

■For Softbank bulk payment: [Order number]
Log in to My softbank» [Menu] » [Charges/payment management] » [Bulk payment] » [Usage history] » [Confirm] of the items on this site

»Click here for inquiries regarding billing after withdrawal

<Request>
Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from us.

Depending on your environment, the email link above may not launch.
Please contact us using this [Contact Form].

Other questions about "Withdrawal"

• Q.
  [Monthly Membership Fee Bundle Payment Course] Please tell me how to withdraw from membership.
• Q.
  [Monthly Membership Fee Course] Please tell me how to cancel my membership.
• Q.
  [Monthly Membership Fee Course] If I withdraw and re-enroll within the same month, will the payment be duplicated?
• Q.
  [Monthly Membership Fee Course] I have canceled my membership, but I continue to be charged for credit card payments.
• Q.
  It was supposed to be an automatic continuation, but it was withdrawn.

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