Help/Contact
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Q.
Please tell me how to join.
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Can I join without using a smartphone?
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Can I view the site content without paying the membership fee?
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Can I register as a member with a name other than my real name?
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Can I register more than once?
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Can I join even if I live overseas (outside Japan)?
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Are there email addresses that cannot be used for registration?
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Please tell me about the membership expiration date.
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What is the difference between the "Monthly Membership Fee Course" and the "Monthly Membership Fee Bundle Payment Course"?
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Please tell me how to change from "Monthly Membership Fee Course" to "Monthly Membership Fee Bundle Payment Course".
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Is it possible to change from the "Monthly Membership Fee Bundle Payment Course" to the "Monthly Membership Fee Course"?
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Can I register for both the "Monthly Membership Fee Course" and the "Monthly Membership Fee Bundle Payment Course"?
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[Monthly Membership Fee Course] What payment methods are supported?
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[Monthly Membership Fee Bundle Payment Course] What payment methods are supported?
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What credit cards are accepted?
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Can I use debit cards, prepaid cards, and bundle cards?
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[Monthly Membership Fee Bundle Payment Course] Can I change the payment method?
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[Monthly Membership Fee Course] Can I change the payment method?
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[Monthly Membership Fee Course] Do I need to pay every month?
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[Monthly Membership Fee Course] If I join in the middle of the month, will the monthly fee be prorated?
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[Monthly Membership Fee Course] Is it possible to get a refund if the payment is duplicated?
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[Monthly Membership Fee Course] Payments are duplicated every month.
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Are there any differences in services provided by different payment methods?
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I forgot my password.
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Do you have a membership number?
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I have completed the payment, but I cannot log in.
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What is Plus member ID (former: EMTG ID)?
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Where can I find Plus member ID (former: EMTG ID)?
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I want to delete Plus member ID (former: EMTG ID).
Change of registered information
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What should I do if my last name has changed?
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Can I change my registered name?
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I made a mistake when registering my date of birth and gender.
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What should I do if my address or phone number changes?
About changing smartphone models
[Monthly Membership Fee Bundle Payment Course] About continuation
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Q.
Please tell me how to proceed.
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Can I continue the procedure even after the membership expiration date has passed?
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I didn't remember doing the procedure, but it was automatically renewed.
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Can I check if the continuation procedure has been completed?
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What is "credit card automatic renewal"?
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Please tell me how to check if the credit card is automatically renewed.
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Please tell me how to stop the automatic renewal of my credit card.
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How can I change the auto-continuation from "No" to "Yes"?
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I have it renewed automatically, but when will the expiration date be updated?
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One month before the membership expiration date, I received an e-mail from the credit card company informing me that the membership fee will be deducted.
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[Monthly Membership Fee Bundle Payment Course] Please tell me how to withdraw from membership.
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[Monthly Membership Fee Course] Please tell me how to cancel my membership.
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[Monthly Membership Fee Course] If I withdraw and re-enroll within the same month, will the payment be duplicated?
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[Monthly Membership Fee Course] I have canceled my membership, but I continue to be charged for credit card payments.
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[Monthly Membership Fee Course] Even though I withdrew, I am still being billed for carrier billing.
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It was supposed to be an automatic continuation, but it was withdrawn.
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I haven't received emails from my fan club.
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[Before payment] I did not receive an email containing the URL for new member registration.
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Where can I subscribe to the fan club's email newsletter?
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What is INITIAL:M?
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INITIAL:M(継続特典)発送の対象ですか?
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When will I receive INITIAL:M?
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I haven't received my INITIAL:M (continuation benefit).
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Can I exchange defective member benefits?